Privacy Policy
Last updated: 2025/05/22
At ADICIO PTE LTD, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the data you provide when interacting with our website, purchasing our products (including Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges), or engaging with our services.
1. Information We Collect
1.1 Personal Information You Provide Directly
- Contact Information : Name, email address, shipping/billing address, phone number, and account login details (when you create an account).
- Transaction Data : Payment information (credit/debit card details, billing address), order history, and purchase preferences (e.g., size, style selections for customization services).
- Customization Data : If you use our customization services, we may collect design preferences, material choices, and other details to create personalized products.
- Communication Data : Messages, inquiries, or feedback you send to us via email, social media, or customer support channels.
1.2 Information Collected Automatically
- Log Data : When you visit our website or use our mobile app, we collect technical information such as your IP address, browser type, device information, referring/exit URLs, and timestamp of visits.
- Cookies and Tracking Technologies : We use cookies, web beacons, and similar tools to enhance user experience, analyze traffic, and remember your preferences (e.g., saved shopping carts, language settings). You can manage cookie preferences through your browser settings.
1.3 Information from Third Parties
- Partners and Collaborators : We may receive data from our global retail partners (e.g., market presence , product offerings) or fashion designers (Joni Detweiler, Frank Randolph) when you interact with co-branded campaigns or purchase through their channels.
- Service Providers : Data from payment processors, logistics partners, and marketing agencies to facilitate orders, deliver products, or run promotional activities.
2. How We Use Your Information
- Order Fulfillment : Process purchases, manage deliveries, and handle returns/exchanges.
- Customer Support : Respond to inquiries, provide After-sales support，and address feedback.
- Personalization : Tailor product recommendations (e.g., suggesting new wedge styles based on your past flat sandal purchases), customize user experiences, and enhance our design collaborations.
- Marketing and Promotion : Send promotional emails, newsletters, or special offers (you may opt out at any time).
- Analytics and Improvement : Analyze trends, improve website functionality, and develop new products (e.g., using feedback from wholesale partners to refine boot designs).
- Legal Compliance : Comply with applicable laws, resolve disputes, and enforce our terms of service.
3. Sharing Your Information
3.1 With Third-Party Service Providers
We share your data with trusted partners who assist us in operating our business, such as:
- Payment processors (e.g., Stripe, PayPal) to handle transactions.
- Logistics companies (e.g., DHL, FedEx) to deliver orders.
- Marketing platforms (e.g., Google, Facebook) to run targeted ads (with your consent where required).
- Customization partners (e.g., material suppliers, design studios) to create personalized products.
3.2 With Business Partners
- Retail Collaborators : To fulfill orders placed through our retail partners’ channels or synchronize customer preferences for co-branded collections.
- Wholesale Clients : Anonymized or aggregated data to support inventory planning and market trend analysis (never sharing sensitive personal details without consent).
3.3 Legal Requirements
We may disclose information if required by law, to protect our rights, or in response to a valid legal request (e.g., court order, government inquiry).
4. Your Rights Over Your Data
You have the right to:
- Access : Request a copy of the personal information we hold about you.
- Correct : Update or correct inaccurate data by contacting our customer support.
- Delete : Request deletion of your data, subject to legal or business retention requirements (e.g., order history for warranty claims).
- Restrict Processing : Ask us to pause data processing (e.g., during a dispute).
- Data Portability : Receive a copy of your data in a structured, machine-readable format.
- Withdraw Consent : Opt out of marketing communications by using the "Unsubscribe" link in our emails.
To exercise these rights, contact us at [email protected] or via our customer support portal.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse, including:
- Encryption of sensitive data (e.g., SSL/TLS for online transactions).
- Access controls to limit data access to authorized personnel.
- Regular security audits and employee training on privacy best practices.
While we strive to protect your data, no system is entirely secure, and we cannot guarantee absolute security.
6. International Data Transfers
Your data may be processed and stored in countries where our servers or partners are located, including regions with different data protection laws. We ensure transfers comply with applicable laws (e.g., using Standard Contractual Clauses for transfers to non-EU countries).
7. Children’s Privacy
Our services are not directed to individuals under 13 years of age (or the applicable age limit in your jurisdiction). We do not knowingly collect personal data from children without parental consent. If you believe a child has provided us with data, contact us immediately for deletion.
8. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Revisions will be posted on this page with the "Last updated" date. Continued use of our services after updates constitutes your acceptance of the revised policy.
9. Contact Us
For questions about this policy or your privacy, reach out to us at:ADICIO PTE LTD230 VICTORIA STREET, #11-03/04, BUGIS JUNCTION TOWERS, SINGAPORE 188024
Email: [email protected]
Phone: +6564325193
Thank you for trusting ADICIO PTE LTD with your privacy.