Terms Of Service
Last updated: 2025/05/22
Welcome to ADICIO PTE LTD ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, products (including Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges), and services. By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our platform.
1. Acceptance of Terms
These Terms constitute a legal agreement between you and ADICIO PTE LTD. By placing an order or creating an account, you represent that you are at least 18 years old (or the legal age of majority in your jurisdiction) and have the authority to agree to these Terms.
2. Order Placement and Confirmation
- Order Submission : When you place an order, you make an offer to purchase products on these Terms.
- Order Confirmation : We will send an order confirmation email, which constitutes our acceptance of your offer. Orders are subject to availability and price verification.
- Product Descriptions : While we strive for accuracy, product details (e.g., color, size) may vary slightly due to manufacturing or screen display differences.
3. Returns and Refunds Policy
3.1 14-Day No-Risk Return Policy
You may request a return for any reason within
14 days
of receiving your order. To be eligible, products must be in original condition (unworn, unwashed, with tags attached) and include all packaging.
3.2 Return Process
- Contact our customer support at [email protected] to initiate a return.
- Buyer Bears Shipping Costs : You are responsible for return shipping fees, unless the product arrived damaged or defective,Please read the Return Policy for details.
3.3 Refund Timelines
- Standard Refunds : Once we receive and inspect the returned items, refunds will be processed within 14 business days. Allow at least 14 days for the funds to appear in your account, depending on your payment provider and bank.
- PayPal Refunds : For orders paid via PayPal, refunds may take 14–30 days to complete. In regions where local laws require extended processing (e.g., 30 days under PayPal's regional policies), we will comply with such legal requirements.
3.4 Damaged/Defective Items
If products arrive damaged or defective, contact us within 14 days of delivery. We will provide a prepaid return label and issue a full refund or replacement at no cost to you.
4. Payment Terms
- Payments must be made in full at the time of order. We accept major credit cards, PayPal, and other specified payment methods.
- All prices are in EUR,GBP,USD,etc. and exclude taxes/shipping fees unless stated otherwise.
- By providing payment information, you represent that you have valid authorization to use the method and will promptly resolve any disputes with your payment provider.
5. Governing Law
These Terms and any dispute arising from your use of our services will be
governed by the laws of Hong Kong
, without regard to its conflict of laws principles. Any legal action or proceeding must be brought located in Hong Kong, and you irrevocably consent to the jurisdiction of such courts.
6. Intellectual Property
- All content on our website (branding, product designs, text, images) is the intellectual property of ADICIO PTE LTD or our licensors. You may not use, reproduce, or distribute our content without prior written consent.
- Trademarks, logos, and trade names ("Marks") are owned by ADICIO PTE LTD. Use of Marks without permission is strictly prohibited.
7. Limitation of Liability
To the fullest extent permitted by law, ADICIO PTE LTD and our partners will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our products or services, even if advised of the possibility of such damages. Our total liability under these Terms will not exceed the amount paid for the specific product/service giving rise to the claim.
8. Indemnification
You agree to indemnify and hold ADICIO PTE LTD harmless from any claims, losses, damages, or expenses (including legal fees) arising from your breach of these Terms, misuse of our services, or violation of third-party rights.
9. Force Majeure
We will not be liable for delays or failures in performance caused by events beyond our reasonable control, such as acts of God, wars, strikes, supply chain disruptions, or government actions.
10. Modifications to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitute your acceptance of the updated Terms.
11. Contact Information
For questions about these Terms, contact us at:ADICIO PTE LTD,230 VICTORIA STREET, #11-03/04, BUGIS JUNCTION TOWERS, SINGAPORE 188024
Email: [email protected]
Phone: +6564325193
Email: [email protected]
Phone: +6564325193
By using ADICIO PTE LTD’s services, you acknowledge that you have read, understood, and agreed to these Terms.